TERMS & CONDITIONS
1. ADMISSION, TICKETS AND REFUNDS
1.1 In order to facilitate the security, safety and comfort of all guests, the Organisers and Licence Holder reserve the right to refuse admission or evict from site.
1.2 Upon booking your ticket(s) you are agreeing to these Terms and Conditions.
1.3 No admission without a valid ticket.
1.4 All tickets are non-refundable. If the event is canceled before it has started you will be eligible to apply for a refund to a maximum of the original face value of your tickets.
1.4.1 Refunds due to an event cancellation (by the organiser) will only be available for a limited time period.
1.5 We reserve the right to make alterations to the time, date, duration and venue of the festival in the event of unforeseen or other circumstances, including (but without limitation) Force Majeure, pandemic, safety and security concerns or decisions from authorised persons or other competent authority. In the event of such alteration neither we or our official ticket agent will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration.
1.5.1 Should a postponement be necessary due to circumstances beyond our control, all tickets will be valid for a new postponement date and no refunds will be offered. By purchasing tickets to a NZ Spirit festival you acknowledge these terms.
1.6 Unless otherwise agreed at our sole discretion, a ticket will not be exchanged or refunded if:
a) after the festival has started, it is stopped for any reason and is not completed;
b) on any day of the festival, the start time is delayed for any reason;
c) the start time (but not the date) of the festival changes after the date the ticket was purchased;
d) the ticket is used for entry into the festival.
e) you have been refused entry for presenting an Adult or Youth ticket that does not correspond with proof of your actual age.
f) you have been evicted for being intoxicated or antisocial behaviour.
1.7 Tickets are in the form of a Humanitix ePass and will be scanned upon entry; once a ticket has been scanned it cannot be used again. Tickets will not be admitted if they can’t be scanned.
1.8 The first scanned ticket to arrive at the event will be allowed entry; any subsequent ticket with the same ticket number will be denied access. Please treat your ticket as you would cash, the organisers accept no responsibility or liability for any inconvenience caused by the unauthorised duplication of a ticket. Do not post images of your barcode on social media.
1.9 The name on your ePass ticket must match your ID. After the initial purchase, the ticket can be shared a maximum of two times. If you receive a ticket from a friend, you must ensure that they update the ePass details correctly so that it is transferred into your iTICKET account. Tickets without a genuine name will not be allowed entry.
1.10 Admission is at the ticket holder’s own risk. The Organisers or venue will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.
1.11 Humanitix is the NZ Spirit Festival authorised ticketing partner.
1.12 Do not buy tickets from other third-party sources, unless that source has been expressly endorsed by NZ Spirit Festival and Humanitix, as we cannot ensure these tickets are genuine. Invalid or duplicate tickets will not be allowed entry into the festival site.
1.13 Ticket returns, buybacks and resale options may be made available at any time prior to the event at the discretion of NZ Spirit. Ticket holders and the public will be notified of these options through direct mail and social media.
1.15 Tickets may not, without the prior consent of NZ Spirit, be resold or traded for profit, (including via online auction sites), or used for advertising, promoting or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services either by the original purchaser or any subsequent ticket holder. If a ticket is offered for sale, sold or otherwise used in breach of this condition, NZ Spirit reserves the right to cancel the ticket without prior warning and no refund given. Tickets bought from non-official websites or other sources may be refused entry. Parties identified to be using NZ Spirit tickets in any of the unsanctioned ways described in these terms may be blacklisted from purchasing any NZ Spirit tickets in the future.
1.16 In the event of any ticket holders qualifying for a refund, only the face value of the ticket will be refundable. Any additional booking, delivery or any other outside fees not part of the ticket face value and any donations or contributions paid as part of a transaction are non-refundable.
1.17 Wristbands removed from the wrist, tampered with, lost or missing will be rendered invalid and will not be replaced. Those without valid wristbands will be removed from the site. All wristbands issued by NZ Spirit remain the property of NZ Spirit until the end of the festival event.
2. GATE SEARCHES AND CONFISCATED ITEMS
2.1 NZ Spirit Festival runs a rigorous car and bag search operation at the gates. This may include clothing/ personal item/ bag searches at the gates, onsite or when leaving.
2.2 The Festival has a strict no alcohol policy. Any contraband alcohol found during searches or within the festival grounds will be confiscated.
2.4 Additional prohibited items include: glass bottles, containers and jars (excluding small baby food containers, make-up & small perfume bottles; glass objects (excluding small handheld mirrors); anything considered to be a weapon or potential weapon (including most knives); private sound systems; bean bags; fireworks; explosives; large BBQs; smoke and gas canisters; air horns; flares; Nitrous Oxide canisters and chargers, laser devices; private drones and UAVs; chemical toilets (except where fixed within live in vehicles).
2.6 This list is not exhaustive, NZ Spirit reserves the right to confiscate any potentially harmful items or substances at our discretion. Please be aware that work tools, ladders, 2-way radios etc can be deemed a potential security breach and NZ Spirit reserves the right to confiscate such items on entry to the car parks or festival gates. Please check your vehicle before packing and remove any items that can present a safety or security risk.
2.6.1 In emergency circumstances such as, but not limited to; lost children, suspected criminal activity, anti social behaviour, contraband concealment, suspected gate crashing NZ Spirit Security and NZ Spirit Festival management reserve the right to enter any tents, vehicles and trailers with or without the owner’s permission.
2.7 Camping stoves using small, disposable gas canisters are permitted. Please only bring enough for your needs over the weekend. Excessive quantities may be confiscated. In the event of very hot weather / dry ground conditions, we reserve the right to prohibit the use of camping stoves for safety reasons.
2.9 Signs or materials displaying discriminatory, derogatory or offensive messages, slogans or images are not permitted.
3. AGE POLICY
3.1 ALL patrons will be required to produce valid identification at the entry gate. If you cannot provide ID that is valid and in-date, you may be refused entry into the festival site.
3.5 Children and Youths are the responsibility of their appointed adult at all times whilst at the festival. Whilst we do not expect older children and teenagers to be with their parent or guardian at all times, we do expect them to camp together, and for the child/teenager to know the location of their adult, and have means of contacting them, or agreed meeting points.
3.6 Unaccompanied teens (aged 13-17) and children (aged 12 and under) will be refused entry at the gates. Accompanying adults must be 30 years old or over, must have completed the online booking form when purchasing tickets, and have bought the teen ticket in advance. Teens must be accompanied by an adult on each occasion they enter and leave the festival.
3.7 Any unaccompanied child (aged 12 years and under) who is not able to locate or contact their adult will be treated as a found child and reported to Security.
3.13 Child ticket holders can only enter the festival with the parent/guardian who purchased their tickets, who is then responsible for them throughout the event.
3.14 Child and teen ticket holders are permitted entry into all areas of the festival until 11pm. After this time we expect that all children and youth will be supervised at their campsite by a responsible adult.
3.15 No refund will be given to those refused entry for the reason of not being of age or failing to produce a valid form of ID.
3.16 Guardians are reminded that some areas of the festival, especially immediately in front of the stages, may be inappropriate for small children.
4.1 The artist and performer line-up and all billed attractions are subject to change at any time without notice.
4.2 Strictly no trading or other commercial activity by any ticket holder will be allowed on the festival site without the organiser’s prior written consent.
4.3 NZ Spirit accepts no responsibility for goods or services purchased from third party traders.
4.4 Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of the event organisers.
4.5 In accordance with regulations, covered stages and other areas of the festival sign-posted as No Smoking areas mean No Smoking. Failure to comply with these regulations and event signage may result in eviction.
4.6 If you are caught urinating or defecating in places other than a toilet, you run the risk of immediate eviction from the festival site.
4.7 Please use bins and recycling points provided.
4.8 Fires are strictly banned. The burning of any materials is not permitted anywhere on the site and will result in eviction and criminal charges being brought against anyone caught doing so.
4.9 Anti-social behaviour will not be tolerated and anyone found acting in such a way will be immediately evicted without refund.
4.10 Strictly no animals (with the exception of assistance dogs) will be allowed on the site.
4.11 Assistance dogs must be declared in advance to the NZ Spirit Festival team via email who, once approved, will provide an authorisation letter to be shown at entry.
4.12 Mobility scooters must be declared in advance to the NZ Spirit Festival team via email. You will, once approved, be asked to sign a condition of use disclaimer outlining what is expected as safe use of mobility scooters on a busy festival site
4.13 Warning: exposure to loud and excessive music may be damaging to your hearing.
4.14 Pyrotechnics, lasers, smoke machines, strobe lighting and special effects may take place during some performances.
4.15 All attendees on-site must comply with all official directives from crew and security in the event of emergency evacuations or situations.
4.16 Those believed to be attempting to contravene these regulations, or assist others in breaking these conditions of entry (including admittance of those without valid tickets or wristbands) will be denied access to the site, and referred to the New Zealand Police if required.
4.17 All attendees on-site must have a valid form of admittance, which must constitute one of the following forms: - Valid attendee wristband accreditation once on-site. - Valid authorised NZ Spirit Festival accreditation.
4.18 Wristbands and other forms of accreditation on-site are designed to be secure and non-removable (without destroying the wristband). Any attempts by attendees to manipulate or interfere with their wristbands will be construed as an attempt to contravene these conditions of entry, and may result in denial of entry or eviction.
4.19 All attendees must comply with the directives of Festival crew. Failure to do so may result in denial of entry, immediate eviction, or referral to New Zealand police if deemed appropriate.
4.20 Attempts to damage property of other attendees, NZ Spirit and our affiliated suppliers or of the Festival site will result in denial of entry, immediate eviction, or referral to New Zealand police if deemed appropriate. Additionally, attempts will be made to recover costs if appropriate.
5. MEDIA POLICY
5.1 Filming and Photography is allowed throughout the public site for personal use, we ask that you do it respectfully. Photography and filming for commercial purposes can only be undertaken with the prior written approval from NZ Spirit Festival.
5.2 As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for television, feature films, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras and recordings for safety and security purposes.
5.3 Anyone using cameras or video equipment (including all mobile devices) are expected to be courteous to their fellow festival attendees and ask permission before taking any up close shots.
5.4 Please do not hold up your phones/tablets etc for long periods of a set.
5.5 If you are found to be using films/photos to make a profit onsite, your equipment may be confiscated and you run the risk of being evicted from the festival immediately.
5.6 Patron photographs taken at NZ Spirit cannot be included in any sponsored programme or in any form of advertising without specific approval.
5.7 Photography is restricted or prohibited in certain areas: welfare and medical areas, security and police hubs and all backstage areas.
5.8 By entering the festival area you hereby irrevocably grant to NZ Spirit , it’s commercial partners, they’re contractors and agents the right to photograph your image and/or record your image and/or voice, and to own, licence, assign and/or use the same (and/or any portion thereof) forever and throughout the world in any manner and/or medium known or hereafter invented. You will not receive any payment for such use and waive any right to bring any action in law or equity against NZ Spirit , its parent and related companies, subsidiaries (whether or not wholly-owned), affiliates, divisions, and their past, present and future officers, agents, representatives, employees, successors and assigns for such use.
6. CAR PARKING
6.1 Car parking on site is restricted to those that hold a valid vehicle pass.
6.2 Your pass must be ready to produce upon arrival to the festival site.
6.3 Vehicles are parked entirely at the owners risk.
6.4 Car parking is not pre-designated and will be allocated on arrival at our discretion.
6.5 Any vehicle left on site past 9am on the Monday morning following the festival event will be removed.
6.6 The festival accepts no liability for costs incurred in the process of removal and disposal of vehicles. If a vehicle is stored beyond 9am on the Monday morning following the festival event, to facilitate collection any associated costs will be passed on to the legal owner.
6.7 In an effort to minimise environmental impact and to reduce the amount of cars on site, please carpool if you can.
7. LOST PROPERTY
7.1 Lost and Found property is managed on site at the Information points. Please report all lost items here as soon as you can and check here before leaving the site to be reunited with property if found during the event. All found property should be handed in at these Information Points.
7.3 After leaving the site a Lost Items form will be posted on the NZ Spirit website to register any lost items. If these have been found you will be contacted to arrange pick up or payment for courier to be reunited with your items, with courier costs starting at $20 per item to cover postage, packaging and recorded delivery.
7.4 Any found items will be kept by NZ Spirit Lost Property for 2 weeks after the festival. After this point, all items will be donated to charity or disposed of safely/securely. All reasonable efforts will be made to reunite the lost item with its owner before this takes place.
8.0 NZ Spirit reserves the right to add to or amend these Terms from time to time. Amendments will take effect when posted on the NZ Spirit Festival website. Please check the FAQs section regularly for changes and to ensure you have up to date information as you are bound by these terms and conditions. If you purchase a ticket after any amendments to these Terms, you agree to be bound by the updated version of these Terms.